Business Development Executive

  • Work from customer lists and/or database, make outbound follow-up calls to clients existing customers or prospects to qualify leads, sell products and service contracts.
  • Lead generation / appointment generation, web research, inside sales, up selling, cold calling, contact discovery from social networking sites, primary/secondary web research.
  • Experience with international clients on webinar / white paper presentation.
  • Using previous sales experience overcome technical and business objections of prospective customers.
  • Provide high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
  • Provide high quality service to customers and prospects by assessing customer requirements, ensuring prompt response in providing product information and product pricing.
  • Build and maintain an accurate customer/prospect database by profiling and capturing relevant customer and product information.
  • Recommend improvements or changes to internal processes and data processing to meet or exceed sales goals, and to achieve the highest level of client customer satisfaction.

Research Analyst

  • Making outbound business-to-business calls to discover names of decision makers in the UK and US (Who is a Head of Operation? CEO? Head of IT? Sales Director etc.) And updating CRM system with this information. This is not a very complicated task, but you will have to work fast and efficiently to generate at least 30 names per hour.
  • Experience in market research, web research, CATI research and lead generation.
  • Organize and present data in clear, concise manner.
  • Candidate should have good internet knowledge, know how about online research on consumer products, experience with data research tools.
  • Organize the information / analysis in the desired output formats (in MS Excel formats) activities upload content / data sheets from Excel to HTML.
  • Search the internet and identify relevant websites as sources of information.
  • Conducting primary research; calling companies and sourcing information.
  • Conducting detailed secondary research; will be responsible for collecting information using Google on various companies and their business intelligence.
  • Would be responsible for Web & Primary Research
  • Company Profiling, Data Analysis, Surveys, Data Collection using Web & Telephonic Research

Quality Analyst

  • Identify the knowledge gaps, process gaps & language gaps and ensure documentation of the workflow process.
  • Responsible for quality assurance & quality control across multiple campaigns on the floor.
  • Highlight corrective actions by doing data analysis to improve process efficiency.
  • Ability to do a root causes analysis and action planning.
  • Work upon the action plans to improve data quality scores and increasing customer delight levels.
  • Identifying the training requirements of each team member and providing for the same in the appraisal sheets.
  • Knowledge of analytical tools, quality concepts like ISO & Six Sigma would be an added advantage.
  • Monitoring and maintaining quality of feedback to BDEs.
  • Ability to train on product/process and some basic soft skills.
  • To check if the BDE has used the right telephone etiquettes, followed appropriate hold procedures and has a given a proper resolution for the Client’s request.

System Administrator

  • Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and operational requirements.
  • Develop and maintain installation and configuration procedures.
  • Contribute to and maintain system standards.
  • Responsible for the upkeep, configuration, and reliable operation of computer systems; especially multi-user computers, such as servers.
  • Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
  • Perform regular security monitoring to identify any possible intrusions.
  • Perform daily backup operations, ensuring all required file systems and system data are successfully backed up.
  • Perform regular file archival as necessary.
  • Create, change, and delete user accounts as per request.
  • Investigate and troubleshoot issues.

Inside Sales Executive

  • Responsible for Revenue Targets & Representing Digitalzone & its value proposition to new clients & accounts
  • Responsible for Lead generation, Negotiation and Customer Relationship Management of International Clients
  • Responsible for sales closure for both inbound and out bound corporate customer enquiries
  • Cross-functional team coordination to achieve Sales Targets
  • Manage Collaterals including Website, Social Media Profiles, Testimonials etc.
  • Responsible for Sales and Marketing reports.
  • Understand, master and be able to succinctly articulate the client’s story to all prospects and customers when given the opportunity
  • Produce well-written, client-facing documentation for all opportunities generated
  • Provide exceptional customer service and deliver outstanding value to all of our customers and prospects